Chat support
The Chat is available in the 7card application. Make sure you have notifications enabled for the 7card app so you can see our response.
Email support
Write us your message in the form and you will receive our answer by email.
Chat support
The Chat is available in the 7card application.
Email support
Write us your message in the form and you will receive our answer by email.
Frequently asked questions
Regulations
Access with 7card by Gympass subscriptions
7card by Gympass subscription types
7card Application
You can Activate/Reactivate/Deactivate your 7card by Gympass subscription directly from the application.
Activate
AppGallery Reactivation
Deactivation
You can only be connected to the 7card application from one mobile phone
7card @ Home is available on mobile, laptop, smart TV
Automatic Payment
A solution that helps you pay your subscription on time, without the need to remind yourself: activate your Automatic Payment!
It only takes 10 seconds. In the 7card app, go to the Menu -> My Profile -> My Subscription -> Enable Automatic Payment section
See how you can set your Automatic Payment!
In the 7card application, Menu section, you will find absolutely all the information about your 7card subscription
– Subscription status and when it is renewed
– Invoices & Payment settings, including recurring payment
– Add Friends and manage their subscriptions
– Marketing communications and offers settings
– 24/24 virtual assistance and Chat with the Customer Relations department
See info
See: How to stay safe while you keep exercising!
Hit Play to learn how to stay safe while you keep exercising!
#1 As soon as you enter the facility you will notice that the owners have taken all the necessary measures so that you can train safely. Do your part and keep the recommended distance – 1,5 m.
#2 You need to show the Green Pass in order to access the facility. Personnel at the reception will scan your Green Pass. For more details, see Safety Measures (Incidence rate 3-6 cases per 1000 people and Incidence rate over 6 cases per 1000 people) in the FAQs section.
#3 You have all the space you need to feel safe! Facilities will limit access to 50% of their allowed capacity, this means you have twice as much space for yourself!
#4 You have at your disposal disinfectants that you can use before and after you use the equipment, for your hands and for the equipment!
#5 Before you walk out refreshed and head for home you can safely use the changing and shower rooms. Here too, you will have at your disposal disinfectants.
Incidence rate 3-6 cases per 1000 people
Update: 16th of September 2021
Access to swimming pools in cities where the cumulative 14 days incidence rate is between 3 and 6 cases per 1000 people, and access to sports/fitness venues in cities where the cumulative 14 days incidence is between 4 and 6 cases per 1000 people, is permitted based on the Green Certificate (EU Digital COVID Certificate).
The Green Certificate attests that the holder of the certificate:
✅ Has been vaccinated against SARS-CoV-2 and that 10 (ten) days have passed since the completion of the vaccination scheme;
✅ Presents a negative result of a RT-PCR test performed with no more than 72 hours before or a negative result of an antigen test performed with no more than 48 hours before;
✅ Has recovered from SARS-CoV-2 and is currently between the 15th and the 180th day from the date of infection.
👉 Up to 50% of the maximum venue capacity can be used, in the case of sports/fitness venues a minimum of 7 square meters must be secured for each person.
👉 The representatives of the sports/fitness venues and of the venues offering swimming pools take responsibility and have the obligation to scan the QR code of the EU Digital COVID Certificate, through the mobile application Check DCC in order to verify the authenticity, validity, and integrity of the certificate without retaining any other type of data or information from the verified certificate.
For details, see Government Decision (RO) and Green Certificate (RO).
We know how important movement is for staying fit – body and mind!
Regardless of how you choose to keep moving during these times – at the sports club, at home or outside – keep yourself and the people around you safe!
Incidence rate over 6 cases per 1000 people
Update: 1st of October 2021
According to the Government Decision of September 30, 2021 on measures taken to prevent the spread of Covid-19 in areas where where the cumulative 14 days incidence rate exceeds 6/1000 inhabitants, access to gyms / fitness venues and pools will be possible only:
✅ Between 5:00 – 24:00, with the participation of people up to 50% of the maximum capacity of the space, if all participants are vaccinated against SARS-CoV-2 virus and for whom 10 days have passed since the completion of the complete scheme of vaccination, or participants that have recovered from SARS-CoV-2 and are currently between the 15th and the 180th day from the date of infection.
✅ Access by those with a negative test is not permitted, whether it is PCR or rapid antigen testing
👉 Access will be based on the Green Certificate (the European Union’s digital certificate for Covid-19), which certifies whether a person is vaccinated or has recovered from the disease.
👉 The representatives of gyms / fitness and swimming pools are responsible for and have the obligation to scan the QR code on the EU digital certificate on COVID-19, through the mobile application Check DCC, and to verify the authenticity, validity and integrity of the certificate, without withholding any data or information from the verified certificate.
See more details about the Government Decision (RO) and about the Green Certificate (RO).
Where do I find the list of discount partners?
By default, the 7card website and app show you the list of gyms and sports activities, but you can change it by using the filtering option and selecting the discount partner list.
How can I benefit from discounts from affiliated partners?
To receive discounts, you have to show your card or app at the gym’s desk and you will receive the discount on the spot. There are no restrictions on the discounts to be received in one day/week/month/etc.
List of terms
→ Subscription = the service offered by 7card based on the contract with your employer
→ Active = subscription status which enables it to be used at the current time
→ Co-payment = an additional fee (besides the subscription price) which the 7card subscriber pays in order to access the desired activities at gyms
→ QR code = a code generated by the 7card mobile app, which has to be scanned at the gym’s desk to gain access to that gym
→ Gym device = a device owned by 7card, available at the gym’s desk, where the app-generated QR code or the card are scanned in order to confirm the subscription’s validity
→ Deactivated = subscription status which does not allow the service to be used at the current time
→ Registration form = a printed form found at the gym’s desk and which can be filled out by the subscriber (name, subscription series, date and signature) if the 7card IT system is non-operational
→ Companion = person enrolled into the program by another employee owning a 7card
→ Activation pending = subscription status which will enable it to be used at a future time, but not at the current time
→ Deactivation pending = subscription status which enables it to be used at the current time, but only until the end of the paid period, when the service will become non-operational
→ Program = refers to the services provided by 7card
→ Reactivation = process whereby an existing subscription will be usable at a certain time
→ Recurrence
= describes the 7card subscription which is automatically renewed each month, until deactivated by the user
= describes a payment setting whereby the subscription amount is automatically charged to the customer’s bank card, at the invoice due date
→ Settlement = the invoice issued in order to bring a recently enrolled companion to the same invoice date as the employee
→ Suspension = payment not made on the invoice due date, which suspends the subscription until a payment is confirmed
→ User = 7card subscriber
Unauthorized device
Your account may be accessed from a single device; if you have already logged-in on another phone, you should use that phone to gain access to gyms; if you want to change your phone that you use to go the gym, you have to email us at 7card@benefitseven.ro
Same day visit
You may only use your subscription once a day, i.e. one session a day, in one gym; this error may also be displayed if you scan the QR code for a longer time
Incorrect scan type
The authentication method used is incorrect; if you tried to scan your card, it means you have to use the 7card app to generate the QR code to gain access to the gym
Incorrect scan timestamp
The time on your phone is not the same as the 7card device’s time; to solve the error, your phone time should be set to Automatic
