7card Frequently Asked Questions

Chat support

The Chat is available in the 7card application. Make sure you have notifications enabled for the 7card app so you can see our response.

Email support

Write us your message in the form and you will receive our answer by email.

Chat support

The Chat is available in the 7card application.

Email support

Write us your message in the form and you will receive our answer by email.

Frequently asked questions

  • How do I use 7card?
  • Activate / Reactivate / Deactivate
  • On how many devices can 7card be used?
  • Things made easier: Automatic Payment
  • Details about my subscription

Regulations

Any type of 7card by Gympass membership is a nominal membership and can only be used by its holder.

All details about the use of 7card services are available in the Regulations.

Access with 7card by Gympass subscriptions

With 7card by Gympass, you have access to the largest relax & sports network in Romania + access with premium account to the best applications for: Nutrition, Fitness for Body & Mind, development of Healthy Habits.

You have 6 subscription plans to choose from: TONIC (can be purchased separately or included in all other subscriptions), READY, STEADY, GO!, EXPLORE, EXPLORE+. Details of centers and apps available in each plan and pricing: here.

To access the centers in the 7card network:
1. Open the 7card app when you arrive at the center’s reception
2. Press the ACCESS button and scan the generated QR code on your phone screen

You have access to the centers in the 7card network included in the purchased plan, once a day, on any day you want. You can see the entire list of available centers and their distribution according to plans in the 7card application or here.

To have access to the partner applications available with 7card TONIC (subscription that you can purchase separately or included in all other subscriptions):
1. Enter the TONIC section of the 7card app
2. Go to the premium app you want to use and read the sign-up steps available for each app
3. Press the ‘Connect’ button

Each app will need to be downloaded to your phone to log in with your 7card user account and access the premium app content.

For Nootric, you must choose the Romanian language to be able to access the premium content.

The apps are available in the App Store and Google Play.

Types of 7card by Gympass subscriptions

Depending on the agreement signed with the company that offers you 7card by Gympass, you have access to one, more or all subscription plans.

The 6 7card by Gympass subscription plans:
→ TONIC: access to partner wellnbeing apps
→ READY: access to READY centers & TONIC included
→ STEADY: access to READY, STEADY centers & TONIC included
→ GO!: access to READY, STEADY and GO! centers & TONIC included
→ EXPLORE: access to READY, STEADY, GO! and EXPLORE centers & TONIC included
→ EXPLORE PLUS: access to READY, STEADY, GO!, EXPLORE and EXPLORE + centers & TONIC included

See list prices here

7card App

To have access to the relax & sports centers in the 7card network, but also to the premium online content through the applications in the TONIC section, you need to enter the 7card application – available in App Store, Google Play and Huawei App Gallery.

– Sports Centers: see info about the centers in your city & the activities you can do
– 7card TONIC: you access premium applications of Nutrition, Fitness for Body and Mind, Nutrition, Development of Healthy Habits.
– Messages: see News from 7card
– Menu: Info about your Subscription and Settings

Download the 7card app! App Store
Play Store
AppGallery

The 7card doesn’t work?

If you want to activate a 7card subscription plan, you can do it according to the agreement signed with your company: 1) directly from the 7card application or 2) through the company’s HR department.

You can always activate a higher or lower plan than the one you have now.

It’s simple: Enter the 7card app -> Menu -> My Subscription -> Change Plan

If the subscription change is done through the HR department / the person responsible for employee benefits, please get in touch with your colleagues in order to find out about the registration / change subscription dates.

7card for Family & Friends

Any 7card subscription is nominal. It’s yours and yours only, provided for you by your company. So you can’t pass it on. But when you are an active subscriber, you can give access to 7card by Gympass to a maximum of 2 loved ones*

The registration of a companion, family or close friend is done according to the agreement signed with your company: 1) directly from the 7card app or 2) registration through the company’s HR department.

For your companions (we call them friends at 7card), you can choose any type of 7card subscription available for your company (TONIC, READY, STEADY, GO!, EXPLORE, EXPLORE PLUS). You can choose which Friend subscription you want to give to your loved ones. You also need to help them choose a higher or lower plan when they want to change their subscription plan. In the 7card application, section Menu -> Friends’ Subscriptions, you can see the details of your Friend subscriptions.

*Certain companies do not offer this possibility or offer the possibility of registering only one Friend.

You can Activate/Reactivate/Deactivate your 7card by Gympass subscription directly from the application.

Activate

1. Get your 7card application from: App Store Play Store AppGallery

2. Follow the registration steps in the application

Check with HR (or the person responsible for employee benefits in your company) the conditions for activating the 7card subscription:
– company password
– in some companies, registration is done directly through HR, not through the app
– is the activation of the subscription done on 1/15 of the month or at any time?

Reactivation

1. Enter the 7card application in the Menu -> My Subscription section 2. Press the REACTIVATE button

If the REACTIVATE button is not active, check if:
– you’ve paid all your past due invoices
– reactivating 7card is done directly through HR (or the person responsible for employee benefits in your company) and not through the application?

Deactivation

The 7card subscription works like any other subscription you are used to (for example, your mobile subscription). If you don’t want to pay for it anymore, all you have to do is turn it off.

In the 7card application, you will find the Deactivate button, which you can use if you no longer want to use the 7card subscription. Once you press this button, your subscription will be active until the last paid day, and then it will be deactivated.

In some companies, deactivating 7card is done directly through the HR/person responsible for employee benefits. In this case, the Deactivate button is not active in the application.

You can only be connected to the 7card application from one mobile phone

If you connect to the 7card application on a new mobile phone, you will be automatically disconnected from the mobile device (mobile phone/tablet) you were previously connected to. If you want to go back to the device you used before, you will have to contact Customer Relations.

Automatic Payment

A solution that helps you pay your subscription on time, without the need to remind yourself: activate your Automatic Payment!

It only takes 10 seconds. In the 7card app, go to the Menu -> My Profile -> My Subscription -> Enable Automatic Payment section

See how you can set your Automatic Payment!

In the 7card application, Menu section, you will find absolutely all the information about your 7card subscription

– Subscription status and when it is renewed
– Invoices & Payment settings, including recurring payment
– Add Friends and manage their subscriptions
– Marketing communications and offers settings
– Chat with the Customer Relations department

See: How to stay safe while you keep exercising!

Hit Play to learn how to stay safe while you keep exercising!

#1 As soon as you enter the facility you will notice that the owners have taken all the necessary measures so that you can train safely. Do your part and keep the recommended distance – 1,5 m.

#2 You need to show the Green Pass in order to access the facility. Personnel at the reception will scan your Green Pass. For more details, see Safety Measures (Incidence rate 3-6 cases per 1000 people and Incidence rate over 6 cases per 1000 people) in the FAQs section.

#3 You have all the space you need to feel safe! Facilities will limit access to 50% of their allowed capacity, this means you have twice as much space for yourself!

#4 You have at your disposal disinfectants that you can use before and after you use the equipment, for your hands and for the equipment!

#5 Before you walk out refreshed and head for home you can safely use the changing and shower rooms. Here too, you will have at your disposal disinfectants.

Incidence rate 3-6 cases per 1000 people

Update: 16th of September 2021

Access to swimming pools in cities where the cumulative 14 days incidence rate is between 3 and 6 cases per 1000 people, and access to sports/fitness venues in cities where the cumulative 14 days incidence is between 4 and 6 cases per 1000 people, is permitted based on the Green Certificate (EU Digital COVID Certificate).

The Green Certificate attests that the holder of the certificate:

✅   Has been vaccinated against SARS-CoV-2 and that 10 (ten) days have passed since the completion of the vaccination scheme;

✅   Presents a negative result of a RT-PCR test performed with no more than 72 hours before or a negative result of an antigen test performed with no more than 48 hours before;

✅   Has recovered from SARS-CoV-2 and is currently between the 15th and the 180th day from the date of infection.

👉   Up to 50% of the maximum venue capacity can be used, in the case of sports/fitness venues a minimum of 7 square meters must be secured for each person.

👉   The representatives of the sports/fitness venues and of the venues offering swimming pools take responsibility and have the obligation to scan the QR code of the EU Digital COVID Certificate, through the mobile application Check DCC in order to verify the authenticity, validity, and integrity of the certificate without retaining any other type of data or information from the verified certificate.

For details, see Government Decision (RO) and Green Certificate (RO).

We know how important movement is for staying fit – body and mind!
Regardless of how you choose to keep moving during these times – at the sports club, at home or outside – keep yourself and the people around you safe!

Incidence rate over 6 cases per 1000 people

Update: 1st of October 2021

According to the Government Decision of September 30, 2021 on measures taken to prevent the spread of Covid-19 in areas where where the cumulative 14 days incidence rate exceeds 6/1000 inhabitants, access to gyms / fitness venues and pools will be possible only:

✅   Between 5:00 – 24:00, with the participation of people up to 50% of the maximum capacity of the space, if all participants are vaccinated against SARS-CoV-2 virus and for whom 10 days have passed since the completion of the complete scheme of vaccination, or participants that have recovered from SARS-CoV-2 and are currently between the 15th and the 180th day from the date of infection.

✅   Access by those with a negative test is not permitted, whether it is PCR or rapid antigen testing

👉   Access will be based on the Green Certificate (the European Union’s digital certificate for Covid-19), which certifies whether a person is vaccinated or has recovered from the disease.

👉   The representatives of gyms / fitness and swimming pools are responsible for and have the obligation to scan the QR code on the EU digital certificate on COVID-19, through the mobile application Check DCC, and to verify the authenticity, validity and integrity of the certificate, without withholding any data or information from the verified certificate.

See more details about the Government Decision (RO) and about the Green Certificate (RO).

Where do I find the list of discount partners?

By default, the 7card website and app show you the list of gyms and sports activities, but you can change it by using the filtering option and selecting the discount partner list.

How can I benefit from discounts from affiliated partners?

To receive discounts, you have to show your card or app at the gym’s desk and you will receive the discount on the spot. There are no restrictions on the discounts to be received in one day/week/month/etc.

List of terms

→ Subscription = the service offered by 7card based on the contract with your employer
→ Active = subscription status which enables it to be used at the current time
→ Co-payment = an additional fee (besides the subscription price) which the 7card subscriber pays in order to access the desired activities at gyms
→ QR code = a code generated by the 7card mobile app, which has to be scanned at the gym’s desk to gain access to that gym
→ Gym device = a device owned by 7card, available at the gym’s desk, where the app-generated QR code or the card are scanned in order to confirm the subscription’s validity
→ Deactivated = subscription status which does not allow the service to be used at the current time
→ Registration form = a printed form found at the gym’s desk and which can be filled out by the subscriber (name, subscription series, date and signature) if the 7card IT system is non-operational
→ Companion = person enrolled into the program by another employee owning a 7card
→ Activation pending = subscription status which will enable it to be used at a future time, but not at the current time
→ Deactivation pending = subscription status which enables it to be used at the current time, but only until the end of the paid period, when the service will become non-operational
→ Program = refers to the services provided by 7card
→ Reactivation = process whereby an existing subscription will be usable at a certain time
→ Recurrence
= describes the 7card subscription which is automatically renewed each month, until deactivated by the user
= describes a payment setting whereby the subscription amount is automatically charged to the customer’s bank card, at the invoice due date
→ Settlement = the invoice issued in order to bring a recently enrolled companion to the same invoice date as the employee
→ Suspension = payment not made on the invoice due date, which suspends the subscription until a payment is confirmed
→ User = 7card subscriber

Unauthorized device

Your account may be accessed from a single device; if you have already logged-in on another phone, you should use that phone to gain access to gyms; if you want to change your phone that you use to go the gym, you have to email us at 7card@benefitseven.ro

Same day visit

You may only use your subscription once a day, i.e. one session a day, in one gym; this error may also be displayed if you scan the QR code for a longer time

Incorrect scan type

The authentication method used is incorrect; if you tried to scan your card, it means you have to use the 7card app to generate the QR code to gain access to the gym

Incorrect scan timestamp

The time on your phone is not the same as the 7card device’s time; to solve the error, your phone time should be set to Automatic