Frequently Asked Questions & Contact

Find answers to your questions here, quickly!

Signing up for 7card is super simple:
1. Directly from the 7card app, following the registration steps
2. In some companies, registration is done at the HR department / through the person responsible for employee benefits.

Check the info about 7card available on your company's internal communication platforms. There you will see all the necessary steps for registration / reactivation, but also: dates until which you can (re)activate, company password, etc. (if applicable in your company)

Do you want to know if your company also offers 7card? Write your company name here.

Reactivation
Depending on how you sign up for 7card / activate the 7card subscription (directly from the application / through HR), this is how the reactivation will be done. For the reactivation option through the app, you must go to Menu -> My Subscription -> press the REACTIVATE button.

To be able to reactivate your 7card, you need to have no unpaid invoices.

7card is a benefit that companies offer to their teams, BUT we have a solution for you:

Talk to a friend who works in a company that offers 7card to its employees, but ALSO gives them the opportunity to bring Friends. He can sign you up for 7card.

  • The Registration can be done only by the friend who receives 7card from the company.
  • The person who signs you up can choose to pay for your subscription or you can pay the bill
  • You don't have to go to relax&sports together, at the same time
  • Your friend can have a different subscription plan than yours and it is not necessary to be an active 7card subscriber when signing you up, he just needs to be employed in a company that offers 7card to employees

Do you want to give 7card to family members or good friends?

Check these 2 things through the company's internal communication platforms or directly from the 7card app (if you have a 7card user account):

1. Within your company, do employees have the option to bring their Friends to 7card?
2. How many Friends can I bring to 7card through the company?

To register a friend, you must be in the 7card database.

Registration of Friends to 7card is done:
1. Directly from the 7card application, if within your company 7card registrations are made by following the steps in the application. Go to Menu -> Friends Subscriptions -> Sign up a Friend

2. Through the HR department / the person responsible for employee benefits, if 7card registrations are done this way in the company where you work

7card subscriptions are active during the period mentioned on the invoice.

There are companies that have set a fixed start date for subscriptions (1st or 15th of the month), and this cannot be changed. If this is not the case for your company and your 7card must become active from the day you made the payment, the subscription will be activated in about 10 minutes from the moment you paid.

To update the information, you need to close and reopen the 7card app. Make sure you always make the necessary updates to the 7card application, so that no problems arise because of this.

You can only be connected to the 7card app from one mobile phone, not from multiple devices. If you cannot enter the app and you get the error message 'Your device is blocked', please contact the Customer Relations department, mention the email address you use to log in and attach a screenshot of the error.

A solution that helps you pay your subscription on time, without the need to remind yourself: activate your Automatic Payment! It only takes 10 seconds. In the 7card app, go to the Menu -> My Profile -> My Subscription -> Enable Automatic Payment section See how you can set your Automatic Payment!

To move from one 7card subscription plan to another, all you have to do is take into account how 7card registrations are done in your company: directly from the app or through HR / the person responsible for employee benefits?

1. Directly from the 7card application
Go to Menu -> My Subscription -> Status -> CHANGE PLAN button

2. Through HR / the person responsible for employee benefits

In general, you can change your subscription plan whenever you want. There are also companies for which there is a monthly deadline by which you can change your subscription plan.

To change the card used for making payments: enter the 7card app → Menu → Payment Options / My Payment Options. Delete the saved card and enter the data of the new card.

How do I use 7card?

(Re)Activations / Deactivations

Payments

About Subscriptions

Any type of 7card by Gympass membership is a nominal membership and can only be used by its holder.

All details about the use of 7card services are available in the See Conditions of Use.

To access the centers in the 7card network:

1. Open the 7card application when you arrive at the center's reception
2. Press the ACCESS button and scan the generated QR code on your phone screen

You can see in the application or on 7card.ro/retea in which subscription plans the relaxation & sports centers you want to access are included.

The 7card subscription plans that give you access to the centers:
→ READY: access to READY centers
→ STEADY: access to READY, STEADY centers
→ GO!: access to READY, STEADY and GO!
→ EXPLORE: access to READY, STEADY, GO! and EXPLORE
→ EXPLORE PLUS: access to READY, STEADY, GO!, EXPLORE and EXPLORE PLUS centers

All these subscription plans have included access to the wellness apps that you find in the app in the TONIC section.

The 7card TONIC subscription gives you access with a premium account to super apps of: Nutrition, Meditation, Development of Healthy Habits

You can purchase the 7card TONIC subscription plan separately, but you have it included with all other types of 7card subscriptions.

To have access to the partner apps available with 7card TONIC:

1. Enter the TONIC section on the 7card app
2. Click on the premium app you want to use and read the sign-up steps available for each app
3. Press the 'Connect' button

For Nootric, you must choose the Romanian language to be able to access the premium account.

Each app will need to be downloaded to your phone to log in with your 7card user account, so that you could access the premium app content.

The apps are available in the App Store and Google Play.

Depending on the agreement signed with the company that offers you 7card by Gympass, you have access to one, more or all subscription plans.

The 6 7card by Gympass subscription plans:
→ TONIC: access to partner wellnbeing apps
→ READY: access to READY centers & TONIC included
→ STEADY: access to READY, STEADY centers & TONIC included
→ GO!: access to READY, STEADY and GO! centers & TONIC included
→ EXPLORE: access to READY, STEADY, GO! and EXPLORE centers & TONIC included
→ EXPLORE PLUS: access to READY, STEADY, GO!, EXPLORE and EXPLORE + centers & TONIC included

See list prices here

If you want to activate a 7card subscription plan, you can do it according to the agreement signed with your company: 1) Directly from the 7card app or 2) Through the company's HR department.

You can always activate a higher or lower plan than the one you have now.

It's simple: Enter the 7card app -> Menu -> My Subscription -> Change Plan.

If the subscription change is done through the HR department / the person responsible for employee benefits, please get in touch with your 7card colleagues by the registration / subscription change deadline.

You can only be connected to the 7card application from one mobile phone.

If you connect to the 7card application on a new mobile phone, you will be automatically disconnected from the mobile device (mobile phone/tablet) you were previously connected to. If you want to go back to the device you used before, you will have to contact Customer Relations.

You can only be connected to the 7card app from one mobile phone, not from multiple devices. If you cannot enter the application and you receive the error message 'Your device is blocked', please contact the Customer Relations department, mention the email address you use to log in and attach a screenshot of the error .

To have access to the relax&sports centers in the 7card network, but also to the premium online content through the apps you will find in the TONIC section, you need the 7card app - available in the App Store, Google Play and Huawei App Gallery.

Download the 7card app!

App Store
Play Store
AppGallery

In the 7card app you can find:
Sports Centers: info on how to access the centers in your city & available activities
7card TONIC: you access premium applications for Nutrition, Meditation and Developing Healthy Habits
Messages: see News from 7card
Menu: Info & Subscription settings.

The 7card app does not work?

First of all, you should know that you cannot use the 7card app on several mobile devices at the same time.
Check if you have the latest version of the app available so that everything works OK. Please update it if you don't have the latest version of the app.

Still having problems with the app?
Also try the 'Clear Data' option.

For Android -> Press and hold the icon until more options related to the app appear, tap 'App info', then select 'Storage' and tap 'Clear Data'.

iOS requires uninstalling and reinstalling the app.

If the options above do not work, please write to us on the contact form.

Signing up for 7card is super simple:

1. Directly from the 7card app, following the registration steps

Get your 7card app from:
App Store
Play Store
AppGallery

2. In some companies, registration is done via the HR department / with the help of the person responsible for employee benefits.

Check the info about 7card available on your company's internal communication platforms. There you will see all the necessary steps for registration, but also: deadlines until which you can activate your 7card, company password, etc. (if applicable in your company).

The company doesn't offer you 7card, so you want to have a Friend subscription?
Talk to a good friend who is offered 7card by the company. Only this friend can register you for 7card, directly from the app or via HR - depending on the method of registration agreed with the employer.

  • Only your friend that receives 7card from the company can give you acces to 7card and register you
  • The person who signs you up can choose to pay for your subscription or can choose that you pay the bill
  • You don't have to go to relax&sport together, at the same time
  • The friend may have a different subscription plan than yours and it is not necessary to be an active 7card subscriber at the time of signing up, he just needs to be employed in a company that offers 7card to employees

Depending on how you sign up for 7card / activate the 7card subscription (directly from the application / through HR), this is how the reactivation is also done. To be able to reactivate your 7card, you need to have no outstanding bills.

Ways to reactivate:

1. Directly from the 7card application:
Go to Menu -> My Subscription -> Press the REACTIVATE button

2. In some companies, reactivation is done at the HR department / through the person responsible for employee benefits.

Check the information about 7card available on your company's internal communication platforms. There you will see all the necessary steps for reactivation, but also: deadlines until which you can reactivate, etc.

The company does not offer you 7card, so do you want to reactivate your Friend subscription?

Talk to the person who offered you 7card or another good friend who is offered 7card through the company. Only he can register you for 7card, directly from the application or through HR - depending on the method of registration agreed with the employer.

  • Only your friend that receives 7card from the company can give you acces to 7card and register you
  • The person who signs you up can choose to pay for your subscription or can choose that you pay the bill
  • You don't have to go to relax&sport together, at the same time
  • The friend may have a different subscription plan than yours and it is not necessary to be an active 7card subscriber at the time of signing up, he just needs to be employed in a company that offers 7card to employees

Your 7card subscription works just like any other subscription you are used to (for example, your mobile phone subscription). So you have to deactivate it when you don't want to pay for it anymore.

7card cannot be suspended/interrupted, it can only be deactivated at the end of the paid period.

Deactivation is done at least 3 days before the start of the next subscription period, as the cost for the next period is issued 3 days in advance.

How do I opt out?

In the 7card app, you can find the Deactivate button, which you can use if you no longer want to use the 7card subscription. Once you click this button, your subscription will be active until the last paid day, and then it will be deactivated.

In certain companies, deactivation is done directly via HR / the person in charge of employee benefits, until the deadline communicated in the company. In this case, the Disable button is not active in the app.

Do you want to give 7card to your family members or good friends?

Check these 2 things through the company's internal communication platforms or directly from the 7card app (if you have a 7card user account):

1. Within your company, do employees have the option to bring their Friends to 7card?
2. How many Friends can I bring to 7card through the company?

To register a friend, you must be in the 7card database.

Registration of Friends is done:
1. Directly from the 7card app, if within your company 7card registrations are made via the app. Follow these steps: Go to Menu -> Friends Subscriptions -> Sign up a Friend. Also from the same section you can deactivate your Friends' subscriptions.

2. Through the HR department / the person responsible for employee benefits, if 7card registrations are done this way in the company where you work. You can also deactivate your Friends' subscriptions through HR / the person responsible for benefits.

7card subscriptions are active during the period mentioned on the invoice.

There are companies that have set a fixed start date for subscriptions (1st or 15th of the month), and this cannot be changed. If this is not the case for your company, and the rule of your company is that 7card becomes active from the day of payment, the subscription will be activated in about 10 minutes from the moment you paid.

To update the information, you need to close and reopen the app. Make sure you always update the 7card app, so that no payment problems arise because of this.

A solution that helps you pay your subscription on time, without the need to remind yourself: activate your Automatic Payment!

It only takes 10 seconds. In the 7card app, go to the Menu -> My Profile -> My Subscription -> Enable Automatic Payment section

See how you can set your Automatic Payment!

To change the card used for making payments: enter the 7card app → Menu → Payment Options / My Payment Options. Delete the saved card and enter the data of the new card.

If you have already ensured that you have sufficient funds on the card to pay for your 7card subscription, then:
1. Enter the 7card app, Menu -> My Payment Options section
2. Delete the saved card and re-enter the card details to retry the payment

Did you do your last update? Make sure you always have the latest version of the 7card app to avoid errors like this.

Contact us if the problem persists.

In the 7card application, Menu section, you will find absolutely all the information about your 7card subscription

Subscription status settings, including recurring payment
Invoices & Payment settings, including recurring payment
– Add Friends and manage their subscriptions
– Marketing communications and offers settings
Chat with the Customer Relations department

Depending on the agreement signed with the company that offers you 7card by Gympass, you have access to one, more or all subscription plans.

The 6 7card by Gympass subscription plans:
→ TONIC: access to partner wellnbeing apps
→ READY: access to READY centers & TONIC included
→ STEADY: access to READY, STEADY centers & TONIC included
→ GO!: access to READY, STEADY and GO! centers & TONIC included
→ EXPLORE: access to READY, STEADY, GO! and EXPLORE centers & TONIC included
→ EXPLORE PLUS: access to READY, STEADY, GO!, EXPLORE and EXPLORE + centers & TONIC included

See list prices here

When the company offers you 7card, but also gives you the possibility to bring Friends to 7card, and you are in the 7card database, then you can share the wellbeing with loved ones who do not work in a company that offers 7card to employees.

Depending on how the 7card registrations are done in your company, you can also give access to 7card subscriptions to your close friends or family.

Registration of Friends&Family to 7card is done:
1. Directly from the 7card application, if within your company 7card registrations are made by following the steps in the application. Go to Menu -> Friends Subscriptions -> Sign up a Friend. Also from the same section you can deactivate your Friends' subscriptions.

2. Through the HR department / the person responsible for employee benefits, if 7card registrations are done this way in the company where you work. You can also deactivate your Friends' subscriptions through HR / the person responsible for benefits.

What else is important to know about subscriptions for Friends?

  • The registration of a Friend is done only through the person who receives 7card from the company
  • You choose whether the Friends pay the bill separately or you make a joint bill you pay for
  • Everyone decides what subscription plan they use, you don't have to have the same subscription plan as your Friends
  • You don't have to go to relax&sports at the same time

Couldn’t find what you searched for?

If you did not find an answer among the Frequently Asked Questions or the Regulations & Conditions of Use document, we can talk like this:

1. If you already have a 7card user account, enter the 7card app (so we can identify you instantly) and chat directly with colleagues from Customer Relations. Make sure you have the notifications turned on for the 7card app so you can see our answers.

Enter the 7card app!

App Store
Play Store
AppGallery

2. Send us a message here and we’ll get back to you by email.

Please send us your request on only one communication channel. Thus, no extra requests to us will appear in the system and we can help you in the shortest possible time.